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Posted Apr 20

Dispatcher

ReSource Point of Sale, LLC.
Spartanburg, South Carolina Full Time

About Us Established in 2003, ReSource Point of Sale is a leading end to end POS solutions provider. We specialize in new and refurbished POS hardware, software, help desk, advanced enhance depot, implementation and more. We are a rapidly growing company looking to expand our sales team! About the department: The dispatch department is one part of the onsite field services team. Dispatchers are in charge of scheduling technicians (both RPOS full time employees and contractors) for any onsite repair services. This includes arranging for the technician to pick up new equipment from field stocking locations, or creating the request for the warehouse to ship equipment directly to the store. Job Duties: Dispatchers have the following daily job duties • Receive incoming service requests (from customers and from RPOS help desk) o Update ticket o Dispatch to RPOS technician (if available) o Dispatch to technician via 3rd part website • Receive updates from technicians in the field o Create new tickets when needed o Update customer • Review closed tickets o Confirm information is complete o Approve payments for completed tickets Required skills: The following skill set is required • Multi-tasking o Will need to be able to quickly switch between tasks • From dispatching tickets, taking phone calls, replying to e-mails, and back to dispatching • Keyboard typing o Will need to be able to quickly type out e-mails and ticket information • Professional communication o Will be communicating with technicians, customers, and customer help desk personnel o Communications will need to be clear and professional • Office products o Basic understanding of Outlook, Word, and Excel • Basic understanding of Retail technology o Understand basic terms and equipment used in retail or restaurant environments Preferred Skills: • Experience using, installing, or replacing retail POS equipment Compensation $12-$15 per hour Position Type Full-Time Benefits 15 days of personal time off

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