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Posted Apr 20

Cloud Support Representative

YellowFolder
Dallas, Texas Full Time

About Us YellowFolder is a full service, document management provider to schools throughout the U.S. We are education documentation experts. No one understands education documentation management better than YellowFolder. We help schools save what they need to save. Destroy what they don’t. Organize and instantly access what they need, when they need it and safeguard their most important records with vault-level protection. YellowFolder has been entrusted by blue ribbon school districts throughout the U.S. to manage all their critical documentation needs. 1617 W. CROSBY RD, STE 100 CARROLLTON, TX 75006 Learn more about us at www.yellowfolder.com Responsibilities • First line of support with customers having problems with passwords, resetting passwords, logging in and locating records • Develop and build a good rapport with customers • Log requests, calls and other activities in CRM for customer tracking • Internal support for Sales, Record Center and Conversion Center • Update and/or modify records in the YellowFolder Cloud system • Updating on a daily basis customer provided data in our internal system for our Conversion Center to utilize in production • Perform system reports and auditing for internal purposes • Assistance in project implementation by working with the customer's technology group Education • College Diploma, computer science or related field a plus • High School Diploma (or equivalent) • Training completed (a plus) Qualifications • 1 year of help desk or other relevant experience • Demonstrate good verbal and written communication skills • Proven ability to manage and prioritize multiple tasks • Experience in delivering client-focused solutions based on customer needs • Proficient with MS Office Products, especially Excel and Outlook • Comply with HIPAA and other standard confidential information practices • FTP and SFTP experience Skills • Good math skills • Ability to meet deadlines • Excellent communication skills • Great attention to detail • Great problem solver • Solves problems effectively • Works well in a team • Work on Excel Spread Sheets for long periods of time Compensation $12.00 to $15.00 per hour Position Type Full-Time

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